Prepared in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000 (as amended)
Effective Date: 15 July 2026 Review Date: 14 July 2027
| ACCRONYM | Definition |
|---|---|
| PAIA | Promotion of Access to Information Act, No. 2 of 2000 |
| POPIA | Protection of Personal Information Act, No. 4 of 2013 |
| SAHRC | South African Human Rights Commission |
| Information Regulator | The office established under POPIA to oversee information protection and access |
This manual is compiled in accordance with Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) ("PAIA") and serves as a guide for requesters of information held by Zukisa Capital (Pty) Ltd with registration number 2014/118559/07 ("the company") together with all its subsidiaries.
The purpose of this manual is to:
2.1 Foster a culture of transparency and accountability;
2.2 Give effect to the constitutional right of access to information;
2.3 Provide guidance on the procedures to be followed when requesting access to records;
2.4 Describe the categories and subjects of information held;
2.5 Outline the applicable fees for accessing information;
2.5 Describe how personal information is processed in accordance with POPIA.
| Detail | Information |
|---|---|
| Information Officer | Sipho Pakade |
| Postal Address | PO Box 000 |
| Street Address | Adress |
| Telephone | 000 000 0000 |
| paia@zukisa360asset.co.za | |
| Website | www.zukisa360asset.co.za |
The South African Human Rights Commission ("SAHRC") has compiled a Guide on how to use PAIA in terms of Section 10 of the Act. The Guide provides information for any person wishing to exercise any right contemplated in PAIA and POPIA.
The Guide is available:
- On the SAHRC website: www.sahrc.org.za;
On the Information Regulator website: www.justice.gov.za/inforeg;
At the SAHRC offices during ordinary business hours;
Upon request to the SAHRC.
The following categories of records held by the Website are made available to the public without the need to submit a formal PAIA request:
| Category | Description |
|---|---|
| Website Content | Publicly accessible articles, blogs, and general information published on the website |
| Terms and Conditions | The Website's terms of use, privacy policy, and cookie policy |
| Contact Information | Publicly available contact details for the Website |
| Promotional Material | Information distributed in the ordinary course of business activities |
All other records held by the Website are accessible only by way of a formal PAIA request, subject to the grounds for refusal set out below.
Records may be available in terms of other legislation, including but not limited to:
| Subject | Categories of Records |
|---|---|
| Administration | Policies, procedures, internal communications |
| Financial | Invoices, receipts, financial statements |
| Human Resources | Employee records, contracts, training records |
| Legal | Contracts, agreements, legal correspondence |
| Subject | Category of Records |
|---|---|
| User Data | Registration information, usage statistics, analytics data |
| Content | Published articles, multimedia content, user-generated content |
| Technical | Server logs, security records, system configurations |
| Communications | Enquiries, support requests, correspondence |
Personal information is processed for the following purposes:
Website users and visitors;
Personal information may be shared with:
Personal information may be transferred outside South Africa only where adequate protection is in place, and in compliance with POPIA.
The Website implements appropriate security measures to ensure the confidentiality, integrity, and availability of personal information, including:
A request for access to a record must be made on the prescribed Form 02 as published in the Regulations regarding the Promotion of Access to Information (GN R757 in Government Gazette 45057 of 27 August 2021).
The form is available:
The completed request form must include:
Completed request forms must be submitted to the Information Officer:
| Method | Details |
|---|---|
| paia@zukisa360asset.co.za | |
| Post | P.O. Box 000 |
| Hand Delivery |
Note: The prescribed request fee must accompany the request, where applicable.
Section 56 of PAIA requires that the Information Officer, as soon as reasonably possible but in any event within 30 days of receipt of a properly completed request, either grant or refuse the request and notify the requester accordingly.
The 30-day period may be extended by a further 30 days in the circumstances contemplated in Section 57 of PAIA.
Access to a record may be refused on grounds including:
If a request is refused, the requester will be given written reasons and informed of the remedies available.
A request fee may be payable for requests for access to records. The prescribed fees are available from the Information Regulator.
A fee may be charged for the reproduction of records, including:
The requester may apply to the Information Officer for a waiver of fees, subject to the criteria set out in the PAIA Regulations.
If a requester is dissatisfied with the outcome of a request, the following remedies are available:
An internal appeal may be lodged with the Information Officer in terms of Section 74 of PAIA using the prescribed Form 03.
A complaint may be lodged with the Information Regulator in terms of Section 77A of PAIA using the prescribed Form 05.
An application may be made to the High Court for review of the decision.
This manual is available:
| Method | Detail |
|---|---|
| Online | www.zukisa360asset.co.za |
| At the Registered Office | By prior appointment during ordinary office hours (free of charge) |
| By Email/Post | On written request to the information officer |
An electronic copy of the manual is available without charge from the website or by email. A printed copy will be provided on request, against payment of the prescribed reproduction fee where applicable.
This manual will be reviewed and, where necessary, updated by the Information Officer at intervals not exceeding 12 months, or sooner if material changes occur in the affairs of the Website or in the legislative framework.
The following prescribed PAIA forms are available from the Information Regulator and the SAHRC:
| Form | Purpose |
|---|---|
| Form 01 | Request for a copy of the Guide |
| Form 02 | Request for Access to Record |
| Form 03 | Outcome of request and of fees payable |
| Form 04 | Internal Appeal Form |
| Form 05 | Complaint Form |
This PAIA Manual has been compiled in accordance with Section 51 of the Promotion of Access to Information Act, 2 of 2000 (as amended) and Section 17 of the Protection of Personal Information Act, 4 of 2013.
Approved by:
Mr. Sipho Pakade;
Information Officer
Date: 16 July 2026